Help and support
Answers to the questions people ask most, and how to reach us.
Is Bloomura free?
Yes. Everything Bloomura does is free: logging, estimates, every article, trends, the report for your doctor, reminders, app lock and export. Bloomura Plus is an optional monthly subscription that adds sync between your phones and a copy of your log kept with your account.
Where is my data kept?
On your phone, in an encrypted database. Without sync, nothing is sent anywhere. With sync on, a copy is kept with your Bloomura account; sex, sex drive and pregnancy tests stay on your phone unless you choose otherwise. Read the Privacy Policy.
How do I move my log to a new phone?
On the old phone, go to Me → Privacy and your data → Export your data, and keep the file somewhere private. On the new phone, open the same screen and choose Import an export. With Bloomura Plus, sign in on the new phone instead, and sync brings your log across.
Can I use Bloomura to avoid a pregnancy?
No. Bloomura’s estimates — of your next period, of ovulation and of fertile days — come only from what you logged, and they can be wrong. They are never a method of contraception. A doctor, nurse or pharmacist can help you choose one.
Will Bloomura tell me if something is wrong?
No. Bloomura records what you felt and explains what many people notice, with sources, and it can say when something is worth asking a doctor about. It never diagnoses and never names a condition. If you are worried about your health, talk to a doctor, nurse or pharmacist; in an emergency, call your local emergency number.
Why does it say “not known yet”?
Because your logs cannot support a number yet — usually because there is too little history. Bloomura would rather say so than show a guess about your body. Estimates appear, as ranges, once your logs can support them.
I forgot my password.
In Bloomura, go to Me → Sync and account → Forgot your password?. Bloomura emails you a code, and you set a new password with it.
How do I cancel Bloomura Plus?
In the store you bought it from. Google Play: Play Store → your profile picture → Payments and subscriptions → Subscriptions → Bloomura. iPhone: Settings → your name → Subscriptions → Bloomura. Deleting the app or your account does not cancel it. If Plus ends, nothing on your phone is removed or locked.
How do I erase everything?
Go to Me → Privacy and your data → Erase everything. It cannot be undone, so make an export first if you want a copy. To delete your account as well, see Delete your account.
Still stuck?
Write to support@bloomura.us. Say which phone you use and what you were trying to do. Please do not send anything you logged — it is never needed.